1.0 USER PRIVACY & DATA PROTECTION
- User privacy and data protection is very important to us.
- We only collect and process personal data when it’s absolutely necessary.
- We hate spam too, we never send unnecessary emails.
- We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
Our website has been designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
- Australian Privacy Act 1988 (APA)
3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
3.1 SITE TRACKING
Like many other websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey throughout the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Google makes use of cookies, details of which can be found on Google’s developer guides.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website but you can also use our cookie preferences by clicking the option in the bottom right of your screen.
3.2 CONTACT FORMS
If you choose to contact us using the contact form on our ‘Say hello’ page or our quick contact link in the head of our website, none of the data that you supply will be passed to or processed by any of the third party data processors defined. Instead the data will be emailed and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
3.3 NEWSLETTER SIGNUP FORMS
We love being able to update you on all our news, therefore we have provided areas on this website where you can signup. When you enter your personal information it is sent to our Third Party data processor (MailChimp) and is only accessibly by us. We will never fill your inbox with unwanted emails and will always give you the option to unsubscribe in every email that we send.
3.4 MAKING A PURCHASE
When you make a purchase on our website, we will require you to provide your personal information. We will never use this information for any other purpose than to process your order, apply for Gift Aid on your donations if you have given us permission to, and provide you with our products/services. When you enter your personal information on our Third Party data processor (PayPal) only your name, address, email and order information are accessible by us, we do not have access to your payment card details.
3.5 MAKING A DONATION
We use a third party service called PayPal to manage our donations and other payments. PayPal has informed us that they are GDPR compliant. When you make a payment you are providing your personal information to PayPal, however only your name, address, email and order information are viewable and accessible to us, we do not have access to your payment card details.
4.0 HOW WE STORE YOUR PERSONAL INFORMATION
When you contact us via our contact form or make a purchase on our website we store your personal information on our server. When you make a donation, the personal information you supply is not stored on our website it is stored on PayPal’s servers who use encrypted technology in order to secure it. Any information that we store we ensure that it is kept securely and utilise SSL connections at all times. You can request to view or remove your personal information by clicking the ‘Say hello’ link on our website.
5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted via GoDaddy at their European data centre.
6.0 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation. All of our chosen third parties are based in the USA and are EU-U.S Privacy Shield compliant.
- Google (Privacy policy)
- MailChimp (Privacy Policy)
- PayPal (Privacy Policy)
7.0 DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 DATA CONTROLLER
The data controller of this website is:
Fresh Charity, located inside Pause Cat Cafe – 119 Old Christchurch Road, Bournemouth BH1 1EP
10.0 COOKIES
Our website utilises cookies. Cookies are small files placed on your computer to help our website remember any choices you make while you browse. Many of the cookies we use are session based, this means when you close your browser those cookies will be removed. However, we do have some cookies that remain on your computer and have detailed them below:
| Cookie Name | Provider | Expiry | Use |
| _ga | 2 Years | These cookie are used by Google Analytics to help us track your visit. | |
| _gat | Session | ||
| _gid | Session | ||
| vuid | 2 Years | ||
| ads/ga-audiences | Session | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor ‘s online behaviour across websites. | |
| wordpress_test_cookie | Amica Live | Session | Used to check if the user’s browser supports cookies. |
| lang | Session | Remembers the user’s selected language version of a website | |
| fr, tr | Session | Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. |
You can choose which cookies you want us to store on your computer by clicking the icon in the bottom right of your screen. There maybe some essential cookies that we will need to place on your computer in order for our website to function. If this is the case we will list them above as ESSENTIAL.
9.0 CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
Updated: October 2019